Frequently Asked Questions
Find quick answers to common questions about shopping, orders, shipping, payments, returns, and refunds at Humglow.
1. What products does Humglow sell?
Humglow offers a selection of home textile products designed for everyday use around the home. Product details, sizes, materials, colors, and other available options are provided on each product page.
2. Where does Humglow ship?
We currently ship to addresses within the United States.
3. Is standard shipping free?
Yes. Standard shipping is free for orders shipped within the United States.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Orders placed after 5:00 PM Eastern Time may begin processing on the next business day.
5. How long does delivery take?
Standard transit generally takes 2–5 business days.
The estimated total delivery time is 3–8 business days, including order processing and transit.
Delivery times are estimates and may vary depending on the destination and carrier.
6. Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
7. What payment methods do you accept?
Humglow accepts major credit and debit cards, including:
- American Express (Amex)
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
- Visa Electron
Available payment options may vary depending on your location and checkout conditions.
8. What currency are orders charged in?
Orders are charged in U.S. Dollars (USD).
Any applicable sales tax will be shown at checkout before you complete your purchase.
9. Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order.
Changes or cancellations may not be possible once an order has entered processing or has been shipped.
10. What is your return period?
Eligible items can be returned within 30 days of delivery, provided they meet our return conditions.
Items should be unused, in their original condition, and returned with the original packaging.
11. Who pays for return shipping?
For standard eligible returns, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate instructions.
12. Do you charge a restocking fee?
No. Humglow does not charge a restocking fee for approved eligible returns.
13. How long do refunds take?
Once a returned item has been received and inspected, an approved refund is processed within 10 business days.
Your bank or payment provider may need additional time to make the refund available in your account.
14. What if I receive a damaged or incorrect item?
Please contact support@humglow.com with your order number and clear photos of the item and packaging.
We will review the issue and, when approved, arrange an appropriate replacement or refund.
15. Can I exchange an item?
Yes. You may request an exchange within 30 days of delivery, provided the item meets our return conditions.
Exchanges depend on product availability.
16. How can I contact Humglow?
You can reach us using the details below:
Email: support@humglow.com
Phone: +1 (929) 480-7404
Address: 2898 Bailey Ave, Bronx, NY 10463, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
We aim to respond to customer inquiries within 24 hours.
Website: www.humglow.com