Shipping Policy
At Humglow, we keep our shipping process simple and clear. We currently offer free standard shipping within the United States. Once your order is on its way, we will send tracking details to the email address provided at checkout.
1. Where We Ship
Humglow currently ships to addresses within the United States.
There is no minimum purchase required for an order to qualify for standard shipping.
Depending on the destination and order, packages may be delivered through carriers such as USPS, UPS, or FedEx.
2. Processing Your Order
After your payment is successfully confirmed, please allow 1–3 business days for order processing.
Orders placed before 5:00 PM Eastern Time will be handled within our normal processing period. Orders placed after this time may begin processing on the next business day.
You will receive a shipping confirmation email once your order has been dispatched.
3. Delivery Time
Delivery estimates are counted in business days, Monday through Friday.
- Order processing: 1–3 business days
- Standard transit: 2–5 business days
- Estimated total: 3–8 business days
Delivery times are estimates and may vary depending on the destination and carrier.
4. Shipping Charges
Standard shipping is free for orders shipped within the United States.
No additional standard shipping fee is added at checkout.
5. Tracking Your Order
When your package leaves our processing stage, tracking information will be sent to the email address used for your order.
6. Shipping Address
Please review your shipping address carefully before submitting your order.
If an address is incorrect or incomplete, delivery may be delayed or the package may be returned. Contact us as soon as possible if you notice an address error.
7. Delayed, Lost, or Damaged Packages
If your package is delayed, appears to be lost in transit, or arrives damaged, please contact support@humglow.com.
For damaged orders, please provide your order number and clear photos of the item and its packaging. We will review the information and assist with the next steps.
8. Order Changes and Cancellations
If you need to make a change or cancel your order, contact us as soon as possible after placing it.
Requests can only be accommodated when the order has not yet entered processing or shipment. Once an order has been processed or shipped, changes or cancellations may no longer be available.
9. Contact Humglow
Humglow
Email: support@humglow.com
Phone: +1 (929) 480-7404
Address: 2898 Bailey Ave, Bronx, NY 10463, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
We aim to respond to customer inquiries within 24 hours.