Privacy Policy

At Humglow, we respect your privacy and take reasonable steps to protect the information you provide when you visit our website or place an order. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

1. Information We Collect

When you shop with us, create an order, or contact our customer service team, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Payment-related information needed to process your order
  • Information you provide when contacting customer support

We may also automatically collect basic information about how you use our website, including your IP address, browser type, device information, pages visited, and website activity.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Provide order confirmations and shipping updates
  • Respond to questions and customer service requests
  • Process returns, refunds, and exchanges
  • Maintain and improve our website
  • Help detect and prevent fraud or unauthorized transactions
  • Maintain business and transaction records
  • Comply with applicable legal requirements

We use your information only for purposes related to providing and improving our services.

3. Payment Information

Payments are processed through third-party payment providers.

Your payment information is handled through the payment provider's secure systems. Humglow does not store your full credit or debit card number on its own servers.

4. When We Share Information

We may share limited information with service providers when it is necessary to operate our business and complete your order.

This may include:

  • Payment processing providers
  • Shipping and delivery carriers
  • Website, hosting, and technology service providers
  • Customer support service providers
  • Fraud prevention and security services
  • Government authorities or other parties when required by law

We do not sell or rent your personal information to third parties for money.

5. Cookies and Similar Technologies

Humglow may use cookies and similar technologies to help our website function, remember certain preferences, understand website activity, and provide a smoother shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

6. Protecting Your Information

We use reasonable security measures to help protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact us if you would like to:

  • Ask about the personal information we have about you
  • Request correction of inaccurate information
  • Ask questions about how your information is used

If you receive promotional emails from Humglow, you can unsubscribe by using the unsubscribe option included in the email.

8. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal or business requirements.

When information is no longer needed, it may be deleted or securely disposed of where appropriate.

9. Children's Privacy

Our website is intended for general shoppers and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.

Any updated version will be posted on this page with the revised policy date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Humglow
Email: support@humglow.com
Phone: +1 (929) 480-7404
Address: 2898 Bailey Ave, Bronx, NY 10463, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

We aim to respond to customer inquiries within 24 hours.

Website: www.humglow.com