Terms of Service

Welcome to Humglow. These Terms of Service explain the rules that apply when you visit our website, purchase our home textile products, or use our services. By using our website or placing an order, you agree to these Terms and the policies published on our website.

1. Using Our Website

You agree to use the Humglow website only for lawful purposes and to provide accurate information when placing an order or contacting us.

You must not use our website to:

  • Provide false or misleading information
  • Attempt to gain unauthorized access to our website or systems
  • Upload harmful software or malicious content
  • Commit fraud or misuse our services
  • Interfere with the normal operation of our website
  • Copy, reproduce, or misuse our content, product images, or other materials without permission

We may restrict access to our website when necessary to protect our customers, business, or website.

2. Product Information

We make reasonable efforts to provide accurate information about our products, including descriptions, images, materials, sizes, colors, prices, and availability.

Colors and appearance may look slightly different depending on your screen or device settings.

Product availability and pricing may change from time to time. If an obvious error appears in a product listing or price, we may correct the information or cancel the affected order and issue any applicable refund.

3. Orders and Payments

When placing an order with Humglow, you agree to provide complete and accurate billing, shipping, and contact information.

An order is subject to payment approval and product availability. We may decline or cancel an order when necessary, including when:

  • Payment cannot be successfully processed
  • Product information or availability is incorrect
  • Shipping information is incomplete or inaccurate
  • An order appears to involve unauthorized or fraudulent activity

Payment details and available payment methods are explained in our Payment Policy.

4. Shipping

Humglow currently ships to addresses within the United States.

Standard shipping is free. Order processing and estimated delivery times are explained in our Shipping Policy.

Delivery estimates are not guaranteed dates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

5. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Returns & Refund Policy.

Customers should review the return policy before placing an order to understand the applicable return conditions, time period, shipping responsibilities, and refund process.

6. Prices and Promotions

Product prices and promotional offers may change from time to time.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or offers.

We may correct pricing errors or modify or cancel a promotion when necessary, including in cases of errors or suspected misuse.

7. Website Content

The content available on the Humglow website, including text, photographs, product descriptions, graphics, logos, and other materials, is owned by Humglow or used with permission.

You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without prior written permission.

8. Third-Party Services

Humglow may use third-party services to support functions such as payment processing, shipping, website hosting, analytics, and other website operations.

Third-party services may have their own terms and privacy policies. Humglow is not responsible for systems or services operated independently by third parties.

9. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free of errors.

We may update, modify, suspend, or remove website features, products, or content when necessary.

10. Prohibited Activities

You may not use the Humglow website in a way that:

  • Violates applicable laws or regulations
  • Attempts to interfere with website security
  • Introduces malicious code or harmful software
  • Uses another person's information without authorization
  • Attempts to conduct fraudulent transactions
  • Disrupts the website or its normal operation

11. Termination

We may restrict or terminate access to our website if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or misused our website or services.

Termination or restriction does not affect any rights or obligations that arose before access was restricted.

12. Changes to These Terms

We may update these Terms of Service when necessary.

Any changes will be posted on this page with the updated information. By continuing to use our website after changes are posted, you agree to the revised Terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Humglow
Email: support@humglow.com
Phone: +1 (929) 480-7404
Address: 2898 Bailey Ave, Bronx, NY 10463, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

We aim to respond to customer inquiries within 24 hours.

Website: www.humglow.com