Returns & Refund Policy
At Humglow, we want you to feel confident when shopping with us. If an item is not right for you, you may request a return within 30 days of delivery, provided the item meets the return conditions below.
1. Return Eligibility
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Free from signs of use, damage, or alteration
- Change-of-mind returns are accepted when the item meets all return conditions.
Personalized, custom-made, and final sale items are not eligible for return.
2. How to Start a Return
To request a return, email support@humglow.com with your order number and the reason for the return.
Please wait for return approval before sending the item back. Once approved, we will provide the return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@humglow.com as soon as possible.
Please include your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund.
4. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to show the refund in your account.
5. Return Shipping & Restocking Fees
For approved eligible returns:
- Return shipping: Customers are responsible for return shipping costs.
- Restocking fee: $0
If the return is due to a damaged, defective, or incorrect item, please contact us before returning the item so we can review the issue and provide the appropriate return instructions.
6. Exchanges
If you would like a different size, color, or style, you may request an exchange within 30 days of delivery.
Exchanges are subject to product availability, and the returned item must meet our return conditions. Customers are responsible for return shipping costs unless the exchange is related to a damaged, defective, or incorrect item.
7. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Final sale items
- Items that have been used, damaged, altered, or returned without the original packaging when required
8. Contact Us
Humglow
Email: support@humglow.com
Phone: +1 (929) 480-7404
Address: 2898 Bailey Ave, Bronx, NY 10463, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
We aim to respond to customer inquiries within 24 hours.
Website: www.humglow.com